Release Model

Like many enterprise and cloud software companies, Incorta offers a release model to help your organization achieve success. In this release model, there are three release statuses:

• Preview
• Early Release
• Generally Available

Preview

The Preview status indicates an initial release that contains new features and functionality. A Preview release is suitable only for a standalone or cluster Development environment. This means that a Preview release is not suitable for User Acceptance Testing (UAT) or Production environments.

Incorta offers a Preview release for specific customers and partners that agree to the following in their Development environment:

• Upgrade from a previous Generally Available release to the Preview release.
• Perform testing of new features and functionality with a subset or copy of their Development, User Acceptance Testing (UAT), or Production physical schemas, business schemas, and dashboards that includes loading data.
• Work with Incorta to identify and report any issues.
• If applicable, apply any software patches.
• If applicable, upgrade to any maintenance packs.
• When applicable, upgrade from the Preview release to Early Release.
• When applicable, upgrade from the Early Release to a Generally Available release.
• In order address and resolve any identified issues, Incorta may share additional special software patches.

The following table characterizes additional attributes of a Preview release:

Description	Notes
Availability	Incorta works with specific customers and partners that agree to the terms of the Preview release program.
Production Ready	No. Production Ready mean that this release is ready for your Production environment. A Preview release cannot be used for a Production environment.
Recommended Environment	The Recommend Environment is a Sandbox or Development environment.
Software Patches	Incorta may issue a special patch to address a specific issue for a Preview release.
Maintenance Packs	Maintenance packs are typically not available for a Preview release.
Incorta Support	Service Level Agreements for Incorta Support are not in effect for a Preview release. Incorta Support will investigate specific issues based on prioritizations from various internal teams.
Release Notes	No. Typically, release notes are not available for a Preview Release.
Documentation	No. Documentation for new features and functionality is not available for a Preview Release.
Upgrade Readiness	Not required. The Recommend Environment is a Sandbox or Development environment. For this reason, achieving Upgrade Readiness is not a requirement, however, it is strongly suggested.

Early Release

Ideal for customer or partners desiring to become early adopters of a new release, the Early Release status indicates a release that contains many of the same features and functionality found in a Preview release. An Early Release is suitable only for a standalone or cluster environment that is considered a Development, User Acceptance Testing (UAT), or Production environment.

Incorta offers an Early Release for specific customers and partners that agree to the following in their Development, User Acceptance Testing (UAT), or Production environments:

• Install or the Early Release or upgrade from a previous Generally Available release to the Early Release.
• Perform testing of new features and functionality with a subset or copy of their Development, User Acceptance Testing (UAT), or Production* physical schemas, business schemas, and dashboards that includes loading data.
• Work with Incorta to identify and report any issues.
• If applicable, upgrade to any maintenance packs.
• When applicable, upgrade from the Early Release to a Generally Available release.

The following table characterizes additional attributes of an Early Release:

Description	Notes
Availability	Customer and partners must request an Early Release from their Customer Success Manager or Technical Account Manager. It is not possible to request an Early Release from Global Support.
Production Ready	Yes. Production Ready mean that this release is ready for your Production environment. If upgrading from a previous Generally Available release to the Early Release in a Production* environment, the environment must first achieve Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support.
Recommended Environment	Sandbox, Development, User Acceptance Testing (UAT), or Production* environment.
Software Patches	No
Maintenance Packs	Yes
Incorta Support	Yes
Release Notes	Yes
Documentation	No. Documentation for new features and functionality is not available for an Early Release.
Upgrade Readiness	Only required for upgrading a Production environment. A Production environment first needs to achieve Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support.

Generally Available

A Generally Available status indicates that the release is available to all customers and partners. You can contact Global Support directly for a download link for the Generally Available release.

The following table characterizes additional attributes of an Generally Available release:

Description	Notes
Availability	All customer and partners. You can make a request from Incorta Support directly.
Production Ready	Yes. Production Ready mean that this release is ready for your Production environment.
Recommended Environment	Sandbox, Development, User Acceptance Testing (UAT), or Production environment.
Software Patches	Yes
Maintenance Packs	Yes
Incorta Support	Yes
Release Notes	Yes
Documentation	Yes
Upgrade Readiness	Not required, but highly recommended. A customer or partner upgrading a Production environment should first strongly consider achieving Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support.